Explore the
importance of on-going professional development and self-directed learning to
enhance professional identity and career opportunities
Importance of on-going
professional development: {Presentation}
§ Employer
benefits such as skilled workforce, up-to-date knowledge, competitive edge
through human capital, employee engagement through development opportunities,
organisational brand image
§ Employee
benefits such as intrinsic motivation, personal satisfaction, increased
employability, added value on CVs and future employment, ownership of role,
self-directed approaches gain more buy-in
Professional standards
and expectations: {Presentation}
§ Personal
presentation and appearance, appropriateness of appearance in specific contexts
e.g. events versus Michelin-star restaurant, role-appropriate dress code and
appearances and Chef versus Front of House receptionist
§ Importance
of projecting the brand image
§ Maintaining
professional standards – conduct in the workplace, representation out of work
§ Working
responsibly and ethically
Common skills expected in
the workplace: {Transferable Skills}
§ Business
skills audits, personal/professional skills, soft skills {EQ related} versus
hard skills (IQ related) and appropriateness in given contexts
§ Soft
skills and behaviours such as self-confidence, communications, delegation,
networking, creative thinking and initiative
§ Hard
skills such as math, accounting, programming, statistics, use of technology {Presentation Week 2A}
§ Customer
Service skills in understanding and meeting customer needs and expectations
§ Importance
of cultural awareness and sensitivity for working in a culturally diverse
sector
§ Team
leading and development
§ {Tuckman’s model} of group development {Reseach paper}
